Starts at: November 24, 2015 08:20
Ends at: November 25, 2015 18:00
City: United Arab Emirates
Venue: Al Yasat Ballroom A & B, Al Murooj Rotana Hotel
The world is getting ever more connected – and because of this businesses must recognize the need to re-invent the way in which they support their customers. This new approach to support is known as the Support of Things (SoT) and allows organizations to effortlessly support their customers in a world of connected, and soon to be connected, products. “There is little doubt IoT will be a game-changer in the Middle East; the ability to connect, communicate with, and remotely manage a slew of networked, automated devices via the Internet presents incredible possibilities. But many companies still rely on old models of customer support – models that will collapse under the weight of this shift. To keep pace with the heavy proliferation of these ‘connected’ devices, companies need to re-invent the way they approach customer support,” LogMeIn. Learn more about SoT from LogMeIn’s executives visiting Dubai to attend the 2nd Annual Customer Experience Management Summit 2015 to be held at Al Murooj Rotana Hotel on November 24th and 25th 2015. Meet Adam Barley Enterprise Sales Executive, at LogMeIn on Tuesday November 24th 2015 at Al Murooj Rotana, LogMein stand Al Yasat Ballroom A & B foyer. Please register to arrange a meeting time. We will call you to arrange a specific time for your meeting. Watch Csaba Jaromi, Senior Sales Engineer EMEA at LogMeIn, present his expertise on ‘Customer Experience, Now and in the Future’ where he will discuss how to connected products will revolutionize customer experience on Tuesday November 24, 2015 at 11:15am – Al Yasat Ballroom A & B, Al Murooj Rotana Hotel, Dubai.
The 2nd Annual Customer Experience Management Summit offers a one of a kind discussion platform for Aviation, Banking, Telecom, Technology, Media, Retail, Hospitality, and Pharma executives involved in CEM to debate and discuss the challenges they are facing, but more importantly offers answers to complex issues facing the various industries. Do not miss out on the chance to acquire first-hand, knowledge from the world leaders in developing customer excellence and satisfaction programs, leveraging big data, social customer management and much more! Key topics -Engaging employees to drive customer-centricity into the DNA of the organization -Engagement in an outsource environment in order to deliver service excellence -Corporate customer journey and customer satisfaction -Customer centricity and the importance of the voice of the customer -Enhancing customer experience through customer relationship management systems, social media, mobile apps -Net Promoter Score vs. Customer Experience Survey
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